Service managers lead a shop, team of advisors, and manage the relationship with existing customers. While a sale is typically a one-time event, service managers can make or break the decision to return for another purchase.
Maintenance, warranty work, and even out of warranty repairs are all important and the service manager makes sure that every oil change is done with the same precision and an engine replacement.
Making sure our customers understand their needed repairs, option repairs, and the difference creates respect and credibility with our customers. Leading techs, supporting advisors, and maximizing both paychecks are also an important responsibility.