Service advisor can be a rewarding or thankless job and both happen everyday. Advisors assist customers with maintenance, recalls, warranty and non-warranty repairs. Techs are trained to fix vehicles and advisors are the liaison between the shop and the customer.
Early risers, advisors should greet every customer with a smile because lets face it, no one likes to take their car in for anything. Advisors make sure customers know what repairs are needed, what repairs and maintenance are recommended, and clearly communicate these in a timely manner.
Techs talk shop, advisors talk in English (or Spanish). Advisors under promise and over deliver and while a broken vehicle may be annoying, our advisors make sure the customer feels comfortable the vehicle will be repaired right the first time, and in the shortest time possible.